- Safety and Security:
- All dogs must be up-to-date on vaccinations and preventative care (e.g., DHLP/Rabies).
- Dogs must be leashed at all times in common areas and supervised by staff or owners.
- Kennels will be cleaned regularly and sanitized to maintain a hygienic environment.
- Emergency protocols will be in place for weather events or other emergencies.
- Dogs will be separated by size, temperament, and age to ensure safety and minimize potential conflicts.
- Boarding:
- Owners must provide a detailed profile of their dog's temperament, needs, and any medical conditions.
- Owners are responsible for providing their dog's food and supplies.
- Boarding fees are non-refundable, and a deposit may be required to secure a reservation.
- Pick-up and drop-off times must be strictly adhered to.
- Training:
- Training programs will be tailored to each dog's needs and goals.
- Training methods will be based on a balanced training approach. Primarily focusing on positive reinforcement and focus on building a strong bond between the dog and owner.
- Owners are required to attend training sessions and practice the skills learned at home.
- Training progress will be monitored and communicated regularly to owners.
- Training guarantees are not offered, as consistency in training is the responsibility of the owner.
- Client Expectations:
- Owners must be responsible for their dog's behavior and actions.
- Owners must be respectful of other clients and staff.
- Owners must clean up after their dogs in designated areas.
- Owners are responsible for providing accurate information about their dog's history and needs.
- Owners must agree to Gilded Onyx Dog Training's policies and procedures.
Dog Training Program Policies
- Class Structure:
- Classes will be held on a regular schedule, with specific start and end times.
- Class sizes will be limited to ensure individual attention and safety.
- Class participants must be on time for scheduled classes.
- Late arrivals may be permitted to enter the class at the trainers' discretion. However, full payment is still required.
- Training Philosophy:
- Training methods will be based on a balanced training approach. Primarily focusing on positive reinforcement and reward-based techniques.
- Owners will be taught how to train their dogs using these methods.
- Training will focus on building a strong bond between the dog and owner.
- Requirements:
- Dogs must be current on vaccinations and preventative care.
- Dogs must be leashed at all times in common areas.
- Owners must wear appropriate clothing and footwear.
- Owners must be responsible for their dog's behavior and actions.
- Payment and Refunds:
- Full payment is required to confirm registration.
- Registrations are not transferable to another class or another dog.
- Registrations are not refundable, no exceptions.
- Safety:
- Owners must supervise their dogs at all times.
- Owners must clean up after their dogs in designated areas.
- Owners must be respectful of other clients and staff.
- Training Progress:
- Owners will be provided with feedback on their dog's progress.
- Owners will be encouraged to practice the skills learned at home.
- Training guarantees are not offered, as consistency in training is the responsibility of the owner.
*Gilded Onyx Dog Training’s Policies and Procedures may be subject to change.
*Made effective on 04/05/2025